When creating a precious metals IRA to diversify your investment portfolio, finding a trustworthy gold IRA company can be challenging. Investors like you require a safe, secure institution with integrity that you can rely on to protect your hard-earned money and investments.
At Learn About Gold, we aim to help you make informed buying decisions to ensure financial stability and peace of mind for your future. In this article, we’ll provide a review of the U.S. Gold Bureau and discuss whether or not you should set up a gold IRA with this company.
The United States Gold Bureau Review: History and Background
Operating out of Austin, Texas, the U.S. Gold Bureau (USGB) has been in the precious metals business since 2003. The company’s ownership underwent review and change in 2003, when it became a subsidiary of Lone Star Tangible Assets. This parent company is responsible for managing the Texas Bullion Depository.
On the company’s site, the U.S. Gold Bureau notes the advanced security of this facility and that its connections to the Texas Bullion Depository allow it to provide some of the most highly secure storage solutions on the market for a better price than competing companies.
In 2021, the U.S. Gold Bureau unveiled Wholesale Coins Direct, promising improved service and a wider selection of silver and gold coins. The U.S. Gold Bureau offers consumers more value on its website through buy-back programs and the inclusion of free educational content for visitors to review.
The U.S. Gold Bureau aims to bring trust to the table and exceed customers’ expectations by providing as much additional value as possible. However, the Better Business Bureau has not yet recognized the U.S. Gold Bureau as an accredited company, though it is a member of the Industry Council on Tangible Assets.
Precious Metals the U.S. Gold Bureau Offers
The United States Gold Bureau offers various precious metals and related products, including gold, silver, palladium, and platinum, as well as international coins, gold coin sets, and diamonds. The cost of high-end gold sets, gold bars, and other investment coins often changes depending on each metal’s availability.
Investing reviews reveal that the U.S. Gold Bureau is one of the United States Mint’s most prolific bulk buyers. As a result, the business offers various U.S. and foreign mints.
The U.S. Gold Bureau provides a range of coins, including but not limited to the following:
- American Buffalo
- American Gold Eagle
- Canadian Maple Leaf
- Gold Tiger Coins
- Kurregard Gold
- Gold Tudor
- Liberty Heads
- Gold Kangaroo
- Gold Britannia Coin
- Elizabeth Truman First Spouse
Gold and Silver Bars
The United States Gold Bureau typically has an inventory of gold bars of various weights ranging from one ounce to one kilogram. Silver bars range from one ounce to 1,000 ounces.
Clients of the U.S. Gold Bureau can purchase and invest in various types of silver coinage, including but not limited to the following:
- American Buffalo
- America, the Beautiful
- Morgan Dollars
- Australian Kangaroo
- Canadian Maple Leaf
- American Eagle
- Peace Dollars
Platinum and Palladium
Because platinum is rarer than most other precious metals, the purchase price may be higher. The U.S. Gold Bureau has platinum coins and various platinum bars for sale. As for palladium, the USGB offers a slightly wider range of bars and coins, including the palladium Eagle.
The United States Gold Bureau’s Services and Expertise
Customers of the United States Gold Bureau have many service options available, whether they’re looking to purchase, sell, or start investing. Below, we outline the company’s most popular services and review client purchasing options.
Investors looking to make fast money can sell assets back to the U.S. Gold Bureau. It’s always best practice to compare the spot price of multiple companies to ensure you receive the best deal and pay, but if you choose to use the U.S. Gold Bureau’s buy-back program, the process is fairly straightforward.
The business lists all of its purchases in a payouts catalog. If you want to make some sales to the U.S. Gold Bureau, you can review and select items from this list for shipping. You will receive a unique shipping slip for your package, and once the USBG gets it, you will receive a payment within five business days.
The U.S. Gold Bureau’s Sales Packages
This investment service may exceed consumers’ expectations, as it’s different from any other precious metals broker. With a vast inventory to choose from, consumers can review and buy several precious metals and additional investment items, such as:
- Coins and bars
- Proof sets
- Palladium and platinum
The U.S. Gold Bureau provides various sales packages worth various amounts ranging from $250 to $100,000, with the more expensive packages including higher quantities of certain precious metals.
Highly Secure Storage Solutions
Because of the U.S. Gold Bureau’s deal with and connections to the Texas Bullion Depository, the company uses this facility as its primary storage option. The use of this facility is part of what’s helped the U.S. Gold Bureau change its reputation and experience some success, as the increased security is appealing to many customers.
Is the U.S. Gold Bureau a Legitimate Company?
The U.S. Gold Bureau is a legitimate company that has been in the industry for nearly 20 years. The company has an established reputation as a Lone Star Tangible Assets subsidiary.
However, formulating a review and determining the integrity of a gold IRA company requires feedback from those who have experience with the institution. We’ve examined real customer reviews from third-party sites to provide a comprehensive review of the U.S. Gold Bureau.
In the review sections of websites such as the Better Business Bureau’s official site, Trustpilot, Trustlink, and Consumer Affairs, the reviews range from 2.9 to 4.1 out of 5 stars.
Despite the BBB not accrediting the U.S. Gold Bureau, the official website states that the USGB has an average rating of 4.1 stars. On Trustpilot, the average rating from 882 reviews comes out to 3.6 out of 5 stars, indicating that many people were unhappy and expressed complaints in their reviews.
The United States Gold Bureau has resolved many of the complaints listed on the BBB website. One review from Trustlink states that some U.S. Gold Bureau representatives have been “extremely helpful” during multiple purchases, while another states that they will “only work with these guys ” (i.e., the U.S. Gold Bureau) regarding future gold purchases.
However, the mixed reviews may slightly diminish the company’s otherwise positive reputation. Generally, the negative reviews on various sites highlighted four primary issues with the U.S. Gold Bureau:
- Shipping issues and delays
- Misleading promotion
- Slow review and response time to complaints
- Charges for canceled orders
The U.S. Gold Bureau has received several complaints about extended waiting periods and a lack of immediacy from customer service. A 2021 review recounts a payment error that occurred after a customer ordered an American Gold Eagle. This error led to an extended delay in delivery, and the customer had to call the U.S. Gold Bureau to confirm when he would receive the package he’d ordered “over a month ago.”
Another review from Trustpilot states that a customer “finally received” their order’s correct quantity only after multiple weeks of back and forth with customer service. The U.S. Gold Bureau canceled this customer’s sale, and after many unreturned calls, the customer was able to reach someone and resolve the issue.
The U.S. Gold Bureau: Our Final Verdict
The U.S. Gold Bureau has mixed reviews regarding the delivery process. However, positive reviews state that the company works hard to keep each customer happy and provides valuable information about the investment process. Those just starting this process or trying to set up a gold IRA may find this wealth of educational content helpful as they learn what works best for them and their finances.
Additionally, the U.S. Gold Bureau provides various investment options and a large inventory of precious metals to choose from when trying to diversify your portfolio. Overall, the United States Gold Bureau seems to be a decent option for setting up your IRA.